There’s an element of trust that you are placing in an online casino site when you sign up and open a new account with them. Not only are you providing all of your personal information to the online casino, you’re also going to be entrusting them with your hard-earned money.
If that trust falters, though, what recourse do you have? How do online casinos handle disputes with their customers?
Fortunately, in the realm of legal and regulated online casinos in the US market, you the customer are provided with several avenues toward resolution should an issue arrive with any online casino and betting sites, such as BetRivers, BetMGM or Bet365.
Common Issues Between Players and Casinos
There tends to be four common issues between customers and online casinos that require resolution. Refusal of a payout is one, and not getting bonus offers is also a common complaint. Deposits not showing up in a player’s account and issues over being allowed to play after signing up to be governed by responsible gambling measures are other regular issues that can end up in a dispute.
Resolve a Problem With an Online Casino
If these issues arise, the first logical starting point is to contact the online casino and speak to a customer support rep. Explain your concern and give them a chance to resolve it. All of it may simply be a misunderstanding that’s easily corrected. However, should that not be the case, follow up to the online casino site by delivering a detailed description of your issue in writing.
If the matter persists, the next step will be to see if the online casino offers a customer complaint resolution team. They are specifically designated for dealing with these types of issues.
Again, should the matter not be resolved to your satisfaction, you can contact the regulating body in your state that oversees online gambling and register a complaint with them. Other options at your disposal if you want to pursue the matter further are third-party mediation and legal representation.
However, these are extreme measures. In fact, your best bet to avoid getting into a mess such as this is to ensure that you are dealing with a legal and regulated online casino. They aren’t going to risk running afoul of state regulators and potentially facing stiff fines, or even the loss of their operating license.
It’s also on you to do your homework before signing up at any online site or mobile casino applications. Read the casino’s terms and conditions thoroughly, especially when claiming welcome new user bonuses, so you are aware of all of the barriers that must be met to receive a bonus, for example. As the old saying goes, an educated consumer is always the best customer.
