It’s often said that the true measure of someone is how they respond when things aren’t going their way. To an extent, that phrasing is also an appropriate measure to take when assessing the caliber of an online casino.
At some point, something is going to go wrong during your online casino experience. It could be a payment that wasn’t made, or perhaps a casino game that isn’t working properly for you. Or it could simply be that you’re new to the online casino and are seeking more understanding regarding certain aspects of game play.
In any of these instances, you are likely going to end up contacting the online casino’s customer support staff. And that’s when you are really going to find out how much they care about you.
Customer service is an ideal way to measure any business and the online casino industry is no exception. The best customer support staffs are going to be responsive, quick to solve your problem and happy to help.
Let’s take a look at the legal and regulated online casino apps holding the best reputations for delivering quality customer support.
Bet365
You’ll be able to access 24/7 customer support via live chat, email or by telephone when you are a Bet365 customer.
Borgata
The Borgata touches all the bases when it comes to helping out their players. Available customer support options include live chat, telephone and email and it’s all accessible 24 hours a day.
DraftKings
You’ll find access to telephone support, as well as live chat and email options from DraftKings. And you can reach them for help at any time, any day of the week.
BetMGM
Available to you 24/7, seven days a week, the BetMGM customer support staff can be reached via email or live chat. You can also reach BetMGM via any of their social media channels. However, they do not offer a telephone option.
Caesars Palace
There’s also 24/7 access to customer service available from Caesars Palace online casino. You can reach them by live chat.
Customer Support Contact Information for Top NJ Online Casinos
| Casino | Phone | Live Chat | |
|---|---|---|---|
| Bet365 Casino | 1-866-273-0934 / 1-888-823-8365 | supportusa-eng@customerservices365.com | Yes, 24/7 |
| Borgata Casino | 609-317-1000 | support@borgataonline.com | Yes, 24/7 |
| DraftKings | 1-855-357-2377 | support@draftkings.com | Yes, via website |
| BetMGM NJ | Not available | support@betmgm.com | Yes, 24/7 |
| Caesars Palace | 1-800-986-9248 | support@caesars.com | Yes, 24/7 |
| FanDuel NJ | 1-800-475-2250 | support@fanduel.com | Yes, 24/7 |
| Wheel of Fortune NJ | Not available | support@wofcasino.com | Yes, via website |
| Stardust | 1-609-248-9531 | support@stardustcasino.com | Yes, 24/7 |
| PlayStar | Not available | support@playstar.com | Yes, via website |
| BetRivers NJ | 1-855-287-9947 | support@betrivers.com | Yes, 24/7 |
Based on our casino research, Bet365 is the site that has the most comprehensive customer support options. It offers:
- 24/7 support via live chat, email, and phone.
- Multiple toll-free phone numbers for quick access.
